Privacy policy

1. WE RESPECT YOUR PRIVACY

The Salt Box International Pty Ltd ABN 18 091 812 547, trading as The Salt Box (“The Salt Box”, “we”, “us” or “our”), respects your privacy.

We handle personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

2. INFORMATION WE COLLECT

We may collect and hold:

your name, email address, telephone number, billing and delivery address
account, order, transaction and payment information
enquiries, communications, reviews, feedback, returns and complaint details
marketing preferences and promotion or competition entries
information provided in connection with wholesale enquiries or accounts
website and device information, including IP address, browser, pages viewed, cart activity and referring website.

Payment details are generally processed by third-party payment providers. We do not generally store complete payment card details.

Please do not provide sensitive information unless we request it. If you voluntarily provide sensitive information, we will handle it only as reasonably necessary to respond to your communication or as otherwise permitted by law.

3. HOW WE COLLECT INFORMATION

We may collect personal information:

directly from you when you place an order, create an account, subscribe, contact us, enter a promotion, leave a review or otherwise interact with us
automatically through cookies, tracking pixels and similar technologies
from payment providers, delivery partners, marketing platforms, fraud-prevention services and other service providers
from third parties where authorised by you or permitted by law.

4. HOW WE USE INFORMATION

We may collect, hold, use and disclose personal information to:

process payments, orders, deliveries, returns and refunds
create and manage customer or wholesale accounts
provide customer service and communicate with you
administer promotions, reviews and marketing activities
send marketing communications, personalised advertising and cart reminders where permitted by law
operate, analyse, secure and improve our Site, Products and services
detect fraud, misuse, security risks or unlawful activity
maintain accounting, taxation, business and legal records
establish, exercise or defend our legal rights
comply with legal and regulatory requirements.

5. DISCLOSURE OF INFORMATION

We may disclose personal information where reasonably necessary to:

our employees, contractors and service providers
ecommerce, payment, hosting and information technology providers
email, SMS, marketing, analytics, advertising and review platforms
inventory, warehousing, fulfilment, courier and delivery providers
accountants, lawyers, insurers and other professional advisers
government authorities, regulators, courts or law enforcement agencies where required or permitted by law
a prospective purchaser or successor in connection with a sale, transfer or restructure of all or part of our business.

6. DIRECT MARKETING

We may use your contact details to send information about our Products, offers and promotions where permitted by law.

You may unsubscribe by using the unsubscribe link in an email, replying STOP to an SMS where available, or contacting us.

Unsubscribing from marketing does not prevent us from sending communications required to administer an account, order or transaction.

7. COOKIES, ANALYTICS AND ADVERTISING

Our Site may use cookies, tracking pixels and similar technologies to:

operate the Site and shopping cart
remember preferences and cart contents
analyse Site use and performance
prevent fraud and maintain security
personalise content and advertising
send cart or checkout reminders where permitted.

Third-party service providers may collect information through these technologies in accordance with their own privacy policies.

You may manage cookies through your browser or available cookie controls. Disabling cookies may affect the operation of the Site.

8. OVERSEAS SERVICE PROVIDERS

Some service providers may store, process or access personal information outside Australia, including in the United States and Canada and in other countries in which their systems or service providers operate.

Where we disclose personal information to an overseas recipient, we will take the steps required by applicable privacy laws.

9. SECURITY AND RETENTION

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for our business operations, customer service, legal obligations, accounting and taxation requirements, fraud prevention and dispute resolution. Information that is no longer required will be destroyed or de-identified where required by law.

10. ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

We may require reasonable proof of identity before processing a request. We may refuse or limit access where permitted by law and may charge reasonable costs for providing access where permitted.

Requests should be sent to:

Privacy enquiries
Email: support@thesaltbox.com.au
Phone: 1800 117 966

11. PRIVACY COMPLAINTS

Privacy complaints should be submitted using the contact details above and include sufficient information for us to investigate the matter.

We will review the complaint, may request further information and will respond within a reasonable time.

12. THIRD-PARTY WEBSITES

Our Site may contain links to websites operated by third parties.

We are not responsible for the privacy, security or information-handling practices of third-party websites.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time by publishing the revised version on our Site.

The revised Policy takes effect when published.

Last updated: 24 July 2026