Shipping policy
SALT IS HEAVY
Salt is heavy and can be expensive to ship. We subsidise freight costs for many locations and do not mark up the freight charges applied to orders in other areas.
We use a combination of carriers, including Australia Post, CouriersPlease, Direct Freight Express and Aramex. We select the carrier based on the destination, parcel weight, service availability and cost.
SHIPPING CHARGES
Shipping charges are based on the total order weight and delivery location. The applicable shipping charge is calculated and displayed at checkout.
Free shipping is available for eligible retail orders up to and including 22kg that meet the minimum order value shown in the table below.
The delivery-location classification and final shipping charge are determined by the delivery postcode entered at checkout.
Orders weighing over 22kg will have shipping calculated at checkout. For orders weighing more than 200kg, please contact us for a freight quote before placing your order.
Free shipping does not apply to wholesale orders.
Where the freight charge calculated at checkout is insufficient because of the delivery address, parcel weight, size or carrier restrictions, we may contact you before accepting the order to request payment of the additional freight charge. If you do not agree to the additional charge, we may cancel and refund the affected order.
DISPATCH AND DELIVERY TIMEFRAMES
We ship orders each business day and aim to dispatch orders placed before 10am on the same business day. Orders placed after 12pm will generally be dispatched on the next business day.
Dispatch times may vary during promotions, peak periods or where an order requires additional handling, stock transfer or payment review.
Depending on the destination, delivery will generally take approximately 2 to 14 business days after dispatch. Delivery and dispatch timeframes are estimates only and are not guaranteed.
Carrier delays do not automatically entitle a customer to cancel an order or receive a refund.
TRACKING AND SHIPPIT
When your order is dispatched, you will receive an email from Shippit or The Salt Box containing your tracking or consignment number.
You can track your order through the link in that email.
Shippit provides delivery support through the Help button contained in the tracking email.
AUTHORITY TO LEAVE
Authority to Leave is applied to orders by default unless you advise us otherwise before dispatch.
If no one is available to accept the parcel, the carrier may leave it in a location they consider suitable. If no suitable location is available, the parcel may be taken to a depot, post office or collection point.
You are responsible for:
• providing a complete and accurate delivery address
• providing clear delivery instructions where required
• ensuring there is a reasonably safe location for the parcel to be left.
Where a parcel has been properly delivered in accordance with an Authority to Leave instruction, responsibility for the parcel passes to the customer at the time of delivery. The Salt Box is not responsible for loss, theft or damage occurring after proper delivery.
INCORRECT ADDRESSES AND RETURNED PARCELS
The Salt Box is not responsible for delays caused by an incorrect or incomplete delivery address supplied by the customer.
If a parcel is returned because the address was incorrect or incomplete, the parcel was not collected, delivery was refused or the carrier could not complete delivery for reasons outside our control, the customer may be required to pay the reasonable return and redelivery charges before the order is resent.
DELAYED OR MISSING PARCELS
If tracking shows that a parcel is delayed or has not been delivered, please contact us so that we can investigate with the carrier.
A replacement or refund will not ordinarily be provided while the parcel remains in transit or while a reasonable carrier investigation is underway.
If the parcel is confirmed as lost, or is not delivered within a reasonable time following investigation, we will determine the appropriate resolution.
Where tracking records show that an order has been delivered, we may request further information and investigate with the carrier before approving a replacement or refund. Proof of delivery will be considered when assessing the claim.
DAMAGED PARCELS
If a Product is damaged during delivery, contact us at support@thesaltbox.com.au as soon as possible.
Please provide:
• your order number
• a description of the damage
• photographs of the Product and external and internal packaging.
Please retain the damaged Product and packaging while the claim is being assessed. We may require further information or ask for the Product to be returned.
PO BOXES AND PARCEL LOCKERS
Delivery to PO Boxes and Parcel Lockers limits the carriers available and may result in a higher shipping charge.
If additional freight is required, we will contact you before accepting the order. If you do not agree to the additional charge, we may cancel and refund the affected order.
EXPRESS SHIPPING
Express shipping is available only where shown at checkout or agreed by us.
Heavy or oversized orders may not be eligible for Australia Post Express Post and may be sent using another suitable service. Express shipping does not guarantee delivery by a particular date unless we expressly agree otherwise.
INTERNATIONAL SHIPPING
Our online store is not currently configured for international checkout. International customers should contact us to request a freight quote.
International orders are accepted at our discretion and may be subject to additional shipping conditions.
The recipient is responsible for confirming that the Products can be lawfully imported and for paying any customs duties, taxes, clearance charges or other destination-country fees.
International freight charges will not be refunded where delivery fails because of an incorrect address, refusal to accept delivery, unpaid duties or taxes, customs action or an import restriction.
OPTIONAL PACKAGE PROTECTION
Shipping Protection is an optional service that covers your order in the event it is lost, damaged, or arrives broken during transit.
If you add Shipping Protection at checkout, we will replace the affected item(s) at no additional cost if your parcel:
• is lost in transit
• arrives with broken or unusable products.
How to make a claim
If an issue occurs with your delivery, please contact us at support@thesaltbox.com.au within 48 hours of delivery, or expected delivery for lost parcels.
Please include:
• your order number
• a description of the issue
• photos of any damage, if applicable.
Once verified and approved at our discretion, we will organise a replacement shipment as quickly as possible.
Important notes
Shipping Protection only applies when the option is selected at checkout.
A customer contact phone number and email address must be included on the order.
Parcels confirmed as delivered by the shipping carrier may require additional investigation before replacement is approved.
Shipping Protection does not cover issues caused by:
• incorrect shipping addresses provided at checkout
• delays caused by the shipping carrier.
Last updated: 24 July 2026