Shipping policy
Salt is heavy
Salt is heavy and can be expensive to ship. We subsidise our freight costs for most locations and and do not mark up our freight costs in other areas. We do our best to negotiate low freight rates. We use a combination of carriers including Australia Post, Couriers Please, and Fastway/Aramex. We choose these carriers to obtain the lowest price for your shipment to your location.
Shipping Policy
We're working hard to get your goods delivered as soon as possible. Our shipping partners are experiencing extremely high demand. You can track your order using the Con Note number sent to you when your goods were shipped. NB This email would have come from either Shippit or The Salt Box.
ATL - For all orders, Authority To Leave is selected by default, unless advised otherwise by the customer. This means that if no one is at the delivery address to accept the parcel then your order will be left if the courier driver finds an adequate place to leave the parcel at the delivery address. Otherwise they may take the parcel to a nearby depot for you to collect. The customer takes full responsibility for providing correct address details and clear delivery instructions if necessary. The Salt Box does not take any responsibility for missing parcels if clear delivery instructions are not provided with the order or if there is Proof of Delivery provided by the courier.
Please note that we do not offer refunds if our shipping partners cause delivery delays. Where a shipment is deemed lost by the shipping company, we will make a claim and refund you or re-supply the product. If an order is not deemed lost by the carrier, you may wish to place a new order and we will then refund you when the item/s are either deemed lost or returned.
We do not offer refunds or re-delivery if our shipping partners provide proof of delivery. It is the customer's responsibility to provide a correct delivery address and to ensure there is a safe place to leave their package. Please include additional delivery instructions when you place your order should they be necessary.
Delivery timeframes - we ship every business day
We do our very best to send your orders out on the same day, however this may not always be possible. We cannot be responsible for delays by our delivery partners.
Orders placed by 10am any business day will be shipped the same day, and orders after 10am will be shipped the next business day. Depending on your location, delivery is approx. 2-14 business days (see also the above comments on delays)
Flat rate and free shipping*
If you order is over 22kg it will be calculated at checkout. FREE shipping is available on orders for order weights less than 22kgs, delivered to major metro centres, that meet minimum order values.
*Delivery fee applies on all Wholesale Orders (no free shipping)
Delivery prices are based on weight and location.
Exact rates for your purchase are calculated on the checkout page. Orders with a weight over 25kg will be calculated at checkout. For orders over 200kg please contact us directly for a quote.
Delivery to PO Boxes and Parcel Lockers reduce our carrier delivery options and therefore we are often charged higher rates. Delivery to PO Boxes and Parcel Lockers may incur additional costs on top of shipping prices charged at checkout. We will contact you if this is the case.
Express Post
Where Express Post is applicable (heavy orders can not be sent via Australia Post) we will ship via Express Post.
Track your order status through My Account.
When your order has been dispatched for delivery you will receive a confirmation email with a tracking number. All orders are shipped with "Authority to Leave" at your address. You will have received an email when your parcel is on the way. The email contains a tracking number so you can check the progress of your delivery. We have engaged a professional freight group "Shippit" who have a help desk to assist you with deliveries. There is a 'Help" button in the email to give you access to their service which is a free service for you.
International Shipping
Our webstore is not set up to ship to overseas locations. International customers should contact us directly if they want to place an order. On occasions where we agree to ship internationally and the product is lost or stolen, we will credit the cost paid for the product ONLY but not the freight component.
Optional Package Protection
Shipping Protection is an optional service that covers your order in the event it is lost, damaged, or arrives broken during transit.
If you add Shipping Protection at checkout, we will replace the affected item(s) at no additional cost if your parcel:
• is lost in transit
• arrives with broken or unusable products
How to make a claim
If an issue occurs with your delivery, please contact us at support@thesaltbox.com.au within 48 hours of delivery (or expected delivery for lost parcels).
Please include:
• your order number
• a description of the issue
• photos of any damage, if applicable
Once verified and approved (at our discretion), we will organise a replacement shipment as quickly as possible.
Important notes
Shipping Protection only applies when the option is selected at checkout.
A customer contact phone number and email address must be on the order.
Parcels confirmed as delivered by the shipping carrier may require additional investigation before replacement is approved.
Shipping Protection does not cover issues caused by:
• incorrect shipping addresses provided at checkout
• delays caused by the shipping carrier