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Shipping & Returns

Order Handling and Tracking

You can check on your order status through My Account.  When your order has been dispatched for delivery we will send you a confirmation email. This email includes the freight providers name and your order tracking number.

Once your order is collected by Australia Post, or the courier, we have no control over it. Any enquiries about your delivery need to be directed to the courier.

 

Freight and Delivery

We ship every Monday, Wednesday and Friday. Most orders will ship from our warehouse in 1-3 days. Australia Post Express orders will be shipped via Express Post on our next shipping day.

Freight is calculated based on the cubic weight of the products being ordered and the distance between us and you. Most of our orders are shipped via Australia Post, however, we reserve the right to ship your order by the best available option. Orders in excess of 16kg in weight will be shipped via courier and a street address is required.

Freight is calculated after a delivery postcode or delivery address has been entered. You may be able to estimate the freight prior to checking out by selecting a 'Post Code' when viewing your order in the shopping cart.

*Free shipping only applies to retail orders. Due to the high cost of freight to remote areas some post codes will be excluded from the Free Shipping option.  For wholesale orders regular shipping costs will apply.

 

Collect from Warehouse

We are happy for you to collect your order from our warehouse. Any orders placed will be ready for collection after 12 noon on our next shipping day (that is Monday, Wednesday and Friday) and you will receive notification when your order is ready for collection.

Once you receive this notification, orders can be collected 7 days a week between 8am-5pm Monday to Saturday and 10am-4pm on Sunday from the manager of our warehouse, near Five Dock in Sydney.

The address is:
The Salt Box c/o Angel Storage (please see the manager)
54 Black Wall Point Rd
Chiswick NSW 2046

 

International shipping

We ship to most countries around the world from Australia. We use Australia Post or an International Courier.

When you enter your address at checkout the shipping price will be shown. International orders from The Salt Box are charged in Australian dollars. The exchange rate is determined by International credit cards or banks who may add their own fees.

Custom fees and taxes on orders may be charged by the destination company. These charges must be paid by the person receiving the parcel. The Salt Box has no control over customs policies and charges, which can vary from country to country.

If delivery is refused, all costs incurred for the return of goods will be charged to the customer.  Please list any specific instructions for delivery when placing your order.

 

Returns Policy

Our website has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully.

If a product received by a customer is faulty or has been damaged in shipment, it will be at the discretion of The Salt Box to authorise a replacement product or a refund. The decision will be made within 48 hours of being made aware of the issue.

To return an item, The Salt Box will request a Return Goods Authorisation number. Replacement product will be shipped via standard shipping within 48 hours. Refunds will be processed within 48 hours.

If you need more information, you can contact us via email.

The Salt Box International accepts no responsibility for loss or damage occurring in transit on return to us.