Winter Pamper Sale 15% OFF Scented Bath Salts

Shipping & Returns

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FLATE RATE & FREE SHIPPING*  

If you order is over 25kg it will be calculated at checkout.

*Delivery fee applies on all Wholesale Orders (no Free Shipping)

Delivery prices are based on weight and location.
Exact rates for your purchase are calculated on the checkout page.  Orders with a weight over 25kg will be calculated at checkout.  For orders over 200kg please contact us directly for a quote.

Ordering a 25kg bag?  Please do not address it to a PO Box or Parcel Locker as we will not be able to deliver it.  Australia Post has a  maximum weight limit of each package of 22kg.  If this occurs we may request additional shipping fees to retrieve your order and resend it via a courier.

Salt is Heavy

Salt is heavy and can be expensive to ship around the country or around the world. We subsidise our freight costs in most locations and and do not mark up our freight costs in other areas. We do our best to negotiate low freight rates. We use a combination of carriers including Australia Post, Couriers Please, Fastway/Aramex and TNT.  We choose these carriers to obtain the lowest price for your shipment to your location. 

We ship every business day.

Orders placed by 10am any business day will be shipped the same day, and orders after 10am will be shipped the next business day. Depending on your location, delivery is approx. 2-14 business days.  We have experienced delays due to Covid. Please allow time for possible delays.  We can not be responsible for delays by our delivery partners.

Express Post

Where Express Post is applicable (heavy orders can not be sent via Australia Post) we will ship via Express Post.  Please note, Australia Post has suspended their Next Day Guarantee temporarily.  To read more click here.

Track your order status through My Account.

When your order has been dispatched for delivery you will receive a confirmation email with a tracking number. All orders are shipped with "Authority to Leave" at your address. You will have received an email when your parcel is on the way. The email contains a tracking number so you can check the progress of your delivery. We have engaged a professional freight group who have a help desk to assist you with deliveries. There is a 'Help" button in the email to give you access to their service which is a free service for you. 

International shipping

At this time we offer shipping to China, Japan, Singapore, Malaysia and the USA up to 3kg. If your country is not listed here, feel free to get in touch with us and we will try to accommodate you as best we can.

Returns Policy

Our website has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully.

If a product received by a customer is faulty or has been damaged in shipment, please contact us via email. It will be at the discretion of The Salt Box to authorise a replacement product or a refund. Replacement product will be shipped via standard shipping within 48 hours. Refunds will be processed within 48 hours.

To return an item if you change your mind, please contact The Salt Box to make arrangements prior to dispatching the item.  Refunds will be provided when the product is returned and deemed in re-saleable condition.

The Salt Box accepts no responsibility for loss or damage occurring in transit on return to us.

We do not offer refunds for any coupon codes valid with The Salt Box. It is your responsibility to ensure you have the relevant coupon code ready at the time of purchase.