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Shipping & Returns

Delivery Prices

FLATE RATE & FREE SHIPPING*  

*Delivery fee applies on all Wholesale Orders (no Free Shipping)

We ship every business day.
Orders placed by 10am any business day will be shipped the same day, and orders after 10am will be shipped the next business day. Depending on your location, delivery is approx. 2-4 business days.

Track your order status through My Account.

When your order has been dispatched for delivery you will receive a confirmation email with tracking number. All orders are shipped with "Authority to Leave" at your address.

Delivery prices are based on weight and location.
Exact rates for your purchase are calculated on the checkout page.  Orders with a weight over 25kg will be calculated at checkout.  For orders over 200kg please contact us directly for a quote.

 All orders being sent to PO Boxes or Parcel Lockers can only ship with Australia Post and each package must have a maximum weight of 22kg.

International shipping

We ship to most countries around the world from Australia.

When you enter your address at checkout the shipping price will be shown. International orders from The Salt Box are charged in Australian dollars. The exchange rate is determined by International credit cards or banks who may add their own fees.

Custom fees and taxes on orders may be charged by the destination country. These charges must be paid by the person receiving the parcel. The Salt Box has no control over customs policies and charges, which can vary from country to country.

If delivery is refused, all costs incurred for the return of goods will be charged to the customer.  Please list any specific instructions for delivery when placing your order.

Exact rates for your purchase are calculated on the checkout page. For international shipping on orders over 10kg please contact us.

Zone<500g1kg3kg5kg10kg
New Zealand $8.00 $10.50 $17.25 $23.50 $39.00
China $10.20 $25.30 $41.40 $89.70 $170.20
Rest of Asia $11.50 $26.70 $59.10 $91.50 $172.50
Pacific Islands $12.80 $28.70 $62.50 $96.30 $180.80
USA & Canada $11.45 $29.40 $67.30 $105.20 $199.95
UK & Ireland $10.30 $29.90 $71.10 $112.30 $215.30
Europe $15.00 $37.50 $84.70 $131.90 $254.90
Rest of World $15.00 $38.20 $86.40 $134.60 $255.10

Returns Policy

Our website has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully.

If a product received by a customer is faulty or has been damaged in shipment, please contact us via email. It will be at the discretion of The Salt Box to authorise a replacement product or a refund. Replacement product will be shipped via standard shipping within 48 hours. Refunds will be processed within 48 hours.

To return an item, please contact The Salt Box to make arrangements prior to dispatching the item.

The Salt Box accepts no responsibility for loss or damage occurring in transit on return to us.

Destination

Under 2kg

2kg-18kg

Over 18kg

Free Shipping Order Value

(Orders under 45kg Only)

Sydney

$7 Flat Rate

$7 Flat Rate

$7 Flat Rate

$100

Canberra, Gosford, Newcastle, Wollongong, Brisbane, Melbourne, Adelaide, Perth

$10 Flat Rate

$13 Flat Rate

Rate Calculator at Checkout

$150

All other locations

$10

$16

Rate Calculator at Checkout

$200